Help us improve

Following the Quality Policy of the Barcelona Zoo,  everyone with a civic and responsible attitude is invited to become involved with the Zoo and participate in continuously improving our services and, therefore, boost the quality of life in our city.

Visitors are the focal point of the Barcelona Zoo, and our reason for being. In this section, we ask you to express your opinion about us. Through your comments and suggestions, we will try to make the zoo even better. Each year, we follow our commitment to respond to visitors’ feedback. Thank you very much for helping to make this possible.

IMPROVEMENTS MADE FOLLOWING YOUR SUGGESTIONS

In this section you will find the improvements made at the Barcelona Zoo stemming from the suggestions and opinions of our visitors. We thank you for your contributions; your voice is vital to the future of a zoo that belongs to everyone.

To Know

WE LISTEN TO YOU

Tell us what you think. Your opinions and suggestions mean a lot to us. Everyday, we want to make the Barcelona Zoo better for everyone. Thanks for giving us your view.

 

Give us your opinion

In addition, you can send this to us using a form you can pick up at different locations on the grounds. The Barcelona Zoo is committed to replying within 15 working days of receipt. And remember that your opinion is a great help to us as we continue improving our services.

EVALUATE US

In this section, we ask your opinion about a number of topics related to your visit and your perception of the Zoo. If we know what you value and where you think we should make changes, we can improve. Thank you very much.

Evaluate us

We also provide official complaint forms for clients who request these at the Information Point.

The Barcelona Zoo is committed to responding to complaints within 15 days of receipt.